{"id":1627,"date":"2026-07-29T13:23:29","date_gmt":"2026-07-29T13:23:29","guid":{"rendered":"https:\/\/library.embuni.ac.ke\/?page_id=1627"},"modified":"2026-07-29T13:59:08","modified_gmt":"2026-07-29T13:59:08","slug":"service-charter","status":"publish","type":"page","link":"https:\/\/library.embuni.ac.ke\/index.php\/service-charter\/","title":{"rendered":"Service Charter"},"content":{"rendered":"\t\t
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S\/NO.<\/th>SERVICES RENDERED<\/th>CUSTOMER REQUIREMENTS<\/th>COST OF SERVICE <\/th>TIMELINE<\/th>\n<\/tr>\n<\/thead>\n
1<\/td>Response to phone calls<\/td>Make a phone call<\/td>Free<\/td>15 seconds<\/td>\n<\/tr>\n
2<\/td>Response to enquiry by walk in clients<\/td>Visit the library and make enquiry<\/td>Free<\/td>1 minute<\/td>\n<\/tr>\n
3<\/td>Response to public
\ncomplains and grievances<\/td>		Written correspondence
\n- letters
\nEmail and social media<\/td>		Free<\/td>5 working days
\n1 working day<\/td>\n<\/tr>\n
4<\/td>Resolution of complaints<\/td>Make a verbal or
\nwritten complaint<\/td>		Free<\/td>14 working
\ndays<\/td>\n<\/tr>\n
5<\/td>Student Registration<\/td>University ID Nominal Roll<\/td>Free<\/td>Five Minutes
\nTwo weeks
\nafter
\nregistration<\/td>\n<\/tr>\n
6<\/td>Staff Registration
\n(Part-time)<\/td>		University Staff ID
\nIntroduction from CoD
\nNational ID<\/td>		Free<\/td>5 Minutes<\/td>\n<\/tr>\n
7<\/td>Clearance<\/td>Clearance Form University ID<\/td>Free<\/td>5 Minutes<\/td>\n<\/tr>\n
8<\/td>Lending<\/td>University ID\/National ID <\/td>Free<\/td>2 Minutes<\/td>\n<\/tr>\n
9<\/td>Registration of MyloFt<\/td>Individual corporate email\/
\nStudent emai<\/td>		Free<\/td>Immediate<\/td>\n<\/tr>\n
10<\/td>Reference & enquiry
\nservices <\/td>		Request<\/td>Free<\/td>Immediate<\/td>\n<\/tr>\n
11<\/td>Library ICT user support<\/td>University ID<\/td>Free<\/td>10 Minutes<\/td>\n<\/tr>\n
12<\/td>Information Literacy
\nTraining including Eresources, Turnitin, Referencing and citation<\/td>		Request or Schedule <\/td>Free<\/td>Within two working days\/dates agreed upon
\n<\/td>\n<\/tr>\n
13<\/td>Checking anti-plagiarism
\nrequest<\/td>		University e-mail <\/td>Free<\/td>One working
\nday <\/td>\n<\/tr>\n
14<\/td>External users using the
\nlibrary <\/td>		Request
\n<\/td>		1 Day KES 100
\n1 month KES 1000\/<\/td>		Upon
\napprovals and
\npayment<\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\n
\n\n\t\t\n
    \n\t\t\t <\/ul>\n <\/div> \n","protected":false},"excerpt":{"rendered":"

    Edit S\/NO. SERVICES RENDERED CUSTOMER REQUIREMENTS COST OF SERVICE TIMELINE 1 Response to phone calls Make a phone call Free 15 seconds 2 Response to enquiry by walk in clients Visit the library and make enquiry Free 1 minute 3 Response to public complains and grievances Written correspondence – letters Email and social media Free 5 working days 1 working day 4 Resolution of complaints Make a verbal or written complaint Free 14 working days 5 Student Registration University ID Nominal Roll Free Five Minutes Two weeks after registration 6 Staff Registration (Part-time) University Staff ID Introduction from CoD National ID Free 5 Minutes 7 Clearance Clearance Form University ID Free 5 Minutes 8 Lending University ID\/National ID Free 2 Minutes 9 Registration of MyloFt Individual corporate email\/ Student emai Free Immediate 10 Reference & enquiry services Request Free Immediate 11 Library ICT user support University ID Free 10 Minutes 12 Information Literacy Training including Eresources, Turnitin, Referencing and citation Request or Schedule Free Within two working days\/dates agreed upon 13 Checking anti-plagiarism request University e-mail Free One working day 14 External users using the library Request 1 Day KES 100 1 month KES 1000\/ Upon approvals and payment<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-1627","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/1627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/comments?post=1627"}],"version-history":[{"count":7,"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/1627\/revisions"}],"predecessor-version":[{"id":1639,"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/1627\/revisions\/1639"}],"wp:attachment":[{"href":"https:\/\/library.embuni.ac.ke\/index.php\/wp-json\/wp\/v2\/media?parent=1627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}