| S/NO. | SERVICES RENDERED | CUSTOMER REQUIREMENTS | COST OF SERVICE | TIMELINE |
|---|---|---|---|---|
| 1 | Response to phone calls | Make a phone call | Free | 15 seconds |
| 2 | Response to enquiry by walk in clients | Visit the library and make enquiry | Free | 1 minute |
| 3 | Response to public complains and grievances | Written correspondence - letters Email and social media | Free | 5 working days 1 working day |
| 4 | Resolution of complaints | Make a verbal or written complaint | Free | 14 working days |
| 5 | Student Registration | University ID Nominal Roll | Free | Five Minutes Two weeks after registration |
| 6 | Staff Registration (Part-time) | University Staff ID Introduction from CoD National ID | Free | 5 Minutes |
| 7 | Clearance | Clearance Form University ID | Free | 5 Minutes |
| 8 | Lending | University ID/National ID | Free | 2 Minutes |
| 9 | Registration of MyloFt | Individual corporate email/ Student emai | Free | Immediate |
| 10 | Reference & enquiry services | Request | Free | Immediate |
| 11 | Library ICT user support | University ID | Free | 10 Minutes |
| 12 | Information Literacy Training including Eresources, Turnitin, Referencing and citation | Request or Schedule | Free | Within two working days/dates agreed upon |
| 13 | Checking anti-plagiarism request | University e-mail | Free | One working day |
| 14 | External users using the library | Request | 1 Day KES 100 1 month KES 1000/ | Upon approvals and payment |
- (+254)700635948
- library@embuni.ac.ke
- P.O. Box 6 60100 Embu – Kenya
